Redmond Town Center gift cards are redeemable at stores or restaurants in the Center. For questions, please contact the Redmond Town Center Guest Services at (425) 869-2640 during regular mall hours.
To view a card balance visit www.getmybalance.com
or call (800) 985-4316.
Q: Where are gift cards accepted at Redmond Town Center?A: Gift cards can be used at all merchant locations at Redmond Town Center except 24 Hour Fitness, American Eagle, Big 5, Marriott/Sear Restaurant, and Subway. They are not valid at the Creekside Crossing merchant locations.
Q: Will the funds on my RTC gift card expire?A: No, the gift cards funds do not expire. However, a $3.00 fee will be deducted monthly from the Card balance starting 1st day after 1 year of inactivity and monthly thereafter. Using your card to make even one small purchase during the year will avoid incurring this monthly fee. This fee is charged by the financial institution who manages this gift card system and is standard for multi-location gift cards.
Q: Are gift cards refundable?A: No, once cards are purchased we are not able to refund.
Q: What should a customer do with the gift card once funds are depleted?A: Keep the gift card, even after the balance is depleted, in case items need to be returned. A merchant may ask a customer to present the card as proof of purchase.
Q: Can balances from multiple gift cards be combined on to one gift card?A: Yes, to do so please contact Redmond Town Center Guest Services or call the number on the back of the gift card for more information.
Q: Can the gift card be used online, for mail orders, or phone purchases?A: No. The gift card will decline if these types of purchases are attempted. The gift card can only be used in person at Redmond Town Center merchant locations.
Q: Can gift cards be personalized or embossed with recipient's name?A: No. One of the safety features of the gift card is its consistent appearance. At this time, gift cards cannot be personalized or embossed with any recipient's name.
Q: Can the gift card be used at an ATM?A: No, cards cannot be used at any ATM location.
Q: What if the card is physically damaged?A: Contact Redmond Town Center's Guest Services office or call the number listed on the back of the card.
Q: Can the cardholder re-load the gift card by putting more money on it?A: No, the gift card is not re-loadable. However, returns and credits can be applied.
Q: How can a customer track activity on the gift card?A: Transaction history is available through www.getmybalance.com.
Q: How are returns, exchanges, or disputes handled for purchases made with the gift card?A: Merchants may credit gift cards, subject to their own return policy, back to the original gift card. For this reason, it is important for customers to keep gift cards and receipts. Funds credited by the merchant will be available within 3 to 5 business days after the return is processed. If the gift card is not present, the merchant may issue store credit, a store gift card or exchange based upon their store policies. Please note, that voided transaction may take up to 7 days to be credited back to the gift card's available balance.
Q: What if the card is declined?A: If a transaction is declined, the customer should check the balance on the card. Then let the cashier know the balance on the card and inquire on that store's split tender transaction policy.
Q: How do you find out the balance on the gift card?A: The value of the gift card can be written on the back of the card and may be listed with the materials that came with the gift card at the time of purchase. Other options include calling the number on the back of the gift card, checking online at www.getmybalance.com, or visit Redmond Town Center's Guest Services Office during mall hours.
Q: What is the minimum gift card amount available for purchase?A: Cards may be purchased in amounts from $5 to $500 per card.
Q: Why can't I purchase a gift card in my state?A: Due to regulation, cards cannot be purchased from or shipped to the following states: CT, HI, ME, NH, NJ, VT, NY.
Fill out this form to purchase your Redmond Town Center gift card today!