Operations Lead

SUMMARY

The Operations Lead is responsible for all leading operational excellence in the store including store organization and merchandise flow.  The Operations Lead will also strategically plan and execute visual merchandise direction to elevate the overall store environment and ensure a positive and consistent customer experience.  Our ideal candidate has a warm and friendly personality and believes the perfect accessory has the power to make you feel great about yourself.

KEY RESPONSIBILITIES

  • Build and develop high performing operational specialist team
  • Lead operational effectiveness through the merchandise flow and inventory management activities
  • Plan, map, and execute all floor sets and associated updates within allocated payroll budgets and timelines
  • Execute back-office operational activities including damages and stockroom organization
  • Execute markdowns and re-tickets per company guidelines
  • Maintain compliance standards for shrink control
  • Execute standard operating procedures, policies, maintenance and supply ordering
  • Deliver an exceptional customer experience by creating and maintaining an elevated in-store environment
  • Ensure adherence to all retail policies and procedures by staff

SKILLS REQUIRED

  • Minimum 2 years retail management experience in a high volume/ high unit, multi-million dollar fashion retail environment is required
  • High school diploma required, college degree preferred
  • Acute attention to detail with a  strong ability to prioritize and execute tasks effectively and efficiently
  • Relentless sense of urgency and deep curiosity to find solutions to drive business
  • Excellent communication and organizational skills
  • Keen ability to thrive in a fast paced, multi-tasking environment with shifting priorities
  • Considerable knowledge of retail systems, HR practices, and retail operations
  • Multi-lingual is beneficial
  • Must be eligible to work in the US

 

 

Store
charming charlie

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